Techtonics provides support packages that consist of two key elements. Support is primarily provided remotely from our Wellington office, but we always endeavour to meet face to face regularly with our national clients to facilitate the partnership.
Our System Support services are primarily provided remotely from our Wellington office, but we will always endeavour to meet face to face regularly with our national and local clients to facilitate and foster partnership.
Techtonics provides support packages that consist of two key elements:
Core "Keeping the Lights On"
Our core support services are based on the ITIL structured processes, ensuring your systems are functioning to the best of their ability. Remote monitoring is utilised to enable us to resolve any alerted issues proactively, keeping your business interruptions or outages to a minimum.
Operations Reports compile monthly statistics, observations and recommendations for your Content Management System ensuring peak performance. We will construct a Road Map and encompass the latest update release recommendations to ensure your system is up to date.
Enhancing "Heighten User Experience"
Incidents and problems encountered by your staff can be logged directly via our Service Desk Support
Portal, where experienced consultants will respond with their wealth of system knowledge ensuring efficient resolutions, meeting service expectations.
Techtonics can assist with evolving your environment, by keeping your system current for years to come, utilising the following offerings: Business Optimisation, Training and Governance.
For over 20 years we have been supporting organisations across New Zealand.
We have long standing support contracts within in a variety of business sectors including: