How sound, secure and realiable is your IT environment. Don't you know?
From PDAs and desktops through to applications, networks and servers, we build you a sound, secure and reliable foundation on which to grow your business. IT Services include systems and network monitoring, measurement and operational management to maximise day-to-day performance, along with preventative maintenance and support to ensure your business needs are met over the long-term.
Providing effective and efficient IT solutions requires the right skills and sound processes, but that’s just part of the picture. It also requires the right attitude. We assign our consultants and engineers to clients on a long-term basis, so you get to know and trust our people. In turn, they are able to develop a good understanding of your business as well as your technology environment, and are happy to share their knowledge to enable your staff to use IT resources more productively.
Preventative maintenance visits
During Preventative Maintenance Visits, your dedicated site engineer will apply their knowledge and understanding of your business to proactively identify and resolve potential trouble-spots before they have an impact on your business. They'll also help you predict how business changes may affect your current infrastructure. PMVs can range from a simple check list to comprehensive reports with trending and analysis.
System and site audits
An audit provides you with a vital snapshot of the status of your network services and infrastructure, along with related policies and processes. This ensures you are not exposed to potential risk through incorrect configuration of systems such as backups, servers, email, antivirus, and directory services. Audits can cover the full spectrum of your systems or be limited to particular areas of concern, such as security. Our audit team comes highly qualified and experienced, with international certifications including CISA and CISSP.
Day-to-day systems management
We offer an on-going systems management service that is particularly suited to you if you don’t have the resources in-house to focus on keeping systems operating effectively day-in, day-out, or if you would rather focus your own people on strategic projects.
We lower your total cost of ownership and drastically reduce training and support issues by delivering a standard desktop operating environment which simplifies operations and enables remote support. We use proven, industry-standard software solutions such as Citrix, Novell, Ghost and Altiris.
Server and desktop upgrades
We manage project-based upgrades to hardware, operating systems and applications which allow you to take better control over your IT budget. By working closely with you to plan and roll-out upgrade projects, we ensure your IT infrastructure continues to meet the needs of your business by optimising performance and capacity.
Network and boundary security
Our primary focus is to create a secure environment that mitigates your business risks but doesn’t constrain your productivity or business performance. We offer a range of options, including fully-managed services such as MessageLabs, and software-based solutions from Symantec and Marshal.