Providing our clients with a central point for support, maintenance and issues resolution.
The goal of our support team is to make it easy for you to use your own and our resources effectively. We go well beyond the standard, impersonal ‘break-fix’ helpdesk service by providing you with dedicated site engineers who get to know your team and your business. They’ll quickly and cost-effectively resolve your technical issues, but they’ll also share their knowledge and coach your staff to enable them to better use your systems. From small businesses through to large corporates, our contract support services are tailored to fit your particular needs. You choose a parcel of support hours per month which can be used on a variety of services - from break-fix, to training, to audits or compliance checks - you decide and prioritise - we do. We also provide you with regular reporting and tracking and can provide useful trending information around areas of concern.
Service desk
Our convenient, easy-to-use web-based Service Desk supports up to 24x7 call logging, issue prioritisation and call resolution across the full range of Techtonics' services and solutions. You may also choose to use our Service Desk to manage your own internal support function, providing you with a single secure web-based interface for all your call-logging and service management requirements. Feel free to email (servicedesk@techtonics.co.nz), freephone (0800 88 26 28) or login here.
We go the extra mile
We've got people on site, on call, on speed dial and on the run for our clients. Our service desk can sort out your lost documents or your lost cat. We do far, far more than just fix your computers ...
Just like the team in this video above, we can help with anything.Feel free to contact us for further information or help.