Services

End-to-end information management and IT services

Our team of dedicated consultants have worked on thousands of projects - from desktop refresh, network upgrades, eDRMS implementation and upgrades to strategic change programmes and infrastructure moves.  Whatever project you are involved in, if you need knowledgeable, experienced advice, we have the staff and tools to help you.

Our breadth of experience and skills make us uniquely placed to provide holistic, practical and sustainable solutions that are based on best practice and are the right fit for your organisation.

Strategy, policy & procedures development

A fundamental part of your governance structure. Not as boring as it sounds.

Whether it is an infrastructure ISSP, a Records Management strategy or defining ITIL processes, we have the skills and experience to help you; from engaging stakeholders through to implementation.  Our breadth of experience and skillset ensure that any solution we define with you is based on established best practice and is the best fit for your organisation.

eDRMS implementation

With 40+ site installations, we know what we're doing

With over 40 Open Text eDRMS implementations across the country, we have shown we can deliver projects on time and within budget. As well as this we provide strategic information management consulting and records managent advice for a wide range of customers that use other eDRMS products.

Our eDRMS implementations follow a tried and true methodology to ensure success:

Initiation - contracts, team and task allocation, time frame, in/out scope deliverables, terms of reference

Business Process Management (BPM)

Optimise, automate and monitor enterprise processes

Business Process Management tools (BPM) allow organisations to make maximum use of their existing technology and information to drive productivity gains.  We have existing experience in developing smart and usable BPM tools that have delivered real benefit for managers and for users.

Service management

Providing our clients with a central point for support, maintenance and issues resolution.

The goal of our support team is to make it easy for you to use your own and our resources effectively. We go well beyond the standard, impersonal ‘break-fix’ helpdesk service by providing you with dedicated site engineers who get to know your team and your business. They’ll quickly and cost-effectively resolve your technical issues, but they’ll also share their knowledge and coach your staff to enable them to better use your systems. From small businesses through to large corporates, our contract support services are tailored to fit your particular needs.

Systems audit & compliance management

How sound, secure and realiable is your IT environment. Don't you know?

From PDAs and desktops through to applications, networks and servers, we build you a sound, secure and reliable foundation on which to grow your business. IT Services include systems and network monitoring, measurement and operational management to maximise day-to-day performance, along with preventative maintenance and support to ensure your business needs are met over the long-term.  

Infrastructure management & optimisation

Is your IT infrastructure fully optimised to deliver the productivity benefits promised by your applications?

Are you entirely happy with productivity from your IT infrastructure? Does it perform properly? Is it kept up to date? Fully supported by your vendors? Are you confident that it is secure? Are you continually having to buy more storage? More bandwidth? More servers? Are you confident that your infrastructure is optimised for the applications it hosts? Our Infrastructure Optimisation Services are designed to address these questions.

Our team of consultants and engineers can:

Virtual CIO

Your ‘virtual’ CIO or IT Manager

Having difficulty justifying the (high) cost of an in house IT Manager? Maybe you are a CIO or IT Manager but are having difficulty justifying the cost of a full time systems or network administrator? Maybe you just want independent procurement services?