Welcome to our brand new web site. And our new branding. This is an initial implementation of a site that we want to become informative, interactive – one that delivers real value to clients, partners, and friends of Techtonics. So, your feedback is important and welcomed as we progress with its development. It’s main focus is to communicate – to provide updates on developments at Techtonics and the services and products we specialize in, and to provide support to our growing community of valued users.
I will be regularly blogging our site with updates, observations, suggestions and general comment that may be of interest and/or value to you. In this inaugural comment, I wanted to talk about our strategic goal of 100% client reference ability. That means that every single client of Techtonics will be more than happy to offer a 100% positive reference to any organization on our client service ethic and delivery, our knowledge and expertise, and our ease to work with.
It’s something that many companies say they already have. Most of our clients are really happy, but not 100%.
The goal means that 100% of our clients are 100% happy with what we deliver – our services and support, our people, our account management, our administration, and our ability to add value to your business.
A year ago we conducted an independent market survey. This survey included a selection of clients and non clients – it asked about their perceptions of Techtonics in respect of who and what we are. It also asked about our service and delivery ethic and abilities. We gained valuable information from this, and from that information we made a lot of changes in Techtonics over the last year.
Many of those changes have been completed now. I would expect that our clients will start seeing some benefits of these. But not all is done yet – we still have a way to go on this journey. We have recently conducted a client satisfaction survey again, a year later. The results are an improvement on where we were. But, as I mentioned, we do still have some progress to make. To help with this progress, we have hired an additional Service Improvement Manager. Betty Mani joins us on 3 May – she joins Allan Marsh in our service management team. Betty and Allan are there to drive our goal of 100% client reference ability, supported by our account management team and everyone across the business.
So, with new communication channels through this new site, an enhanced service improvement team, together with our superb account management team, backed up by our consultants and admin staff, everyone in Techtonics is excited about this goal.
In 12 months time, I am looking forward to reporting that we have achieved it.
- greg's blog
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